From tracking your order to processing a return, we’re here to help. Contact us by phone, email or using one of our self—service features. From start to finish, your satisfaction is important to us.
All items that qualify (given size and bulk considerations) will be shipped in a anti-knock Lite N’fresh cardboard box. Items usually arrive within 5 business days.
We guarantee the quality of the products we sell on our website.
If you aren’t completely satisfied with your purchase within 30 days of item receiving , mail the item back to the Return / Exhange Item address located on the packing slip included in the box. We’ll issue a full refund in the form of the original payment so long as you provide proof of purchase (a receipt showing the purchased item ). Returns accompanied by a gift receipt will be refunded in the form of Lite N’ Fresh store credit.
Unfortunately, returns and exchanges without proof of purchase will not be accepted.
Lite N’Fresh has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the litenfresh.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
We’ll communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners, please let us know at email@example.com.
If you’d like to update or correct your email address, street address or other personal information, please update from your account on Lite N’ Fresh or send an email to firstname.lastname@example.org.
We automatically send you an email confirming all details associated with your order, within one hour of when your order was placed.
Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:
Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 12345 (use actual zip code)
City: FPO (use “APO” if appropriate)
State: AA or AE
Our standard transaction currency is in US dollars. As of right now, we do not offer international shipping.